Zaxby's Reviews

Store : 1525 County Rd 220 Orange Park, Fl 32003
Date 05/21/21
Chck #5102
184 Pedro Z
Absolutely horrible service and experience! While ordering i was told they only had enough chicken for two of the five number 4's i needed so i asked do you have more chicken or out totally? I was advised they had more but would be a 8 min wait. I said thats fine no problem i can wait.....so i get to window and get our five drinks and told to wait by sign. Husband tasted his drink and it was flat so i proceeded to taste mine and my kids drinks all flat. So i backup to window and inform them drink is flat guy at window in blue shirt said okay ill remake and bring them out. So he bought the drinks out and guess what they are flat! So cars are in line so i drive around back to window and ask hey did you make these from same machine blue shirt says yes, so i say its flat make a soda and taste it maybe it needs to be changed? He looks me dead in my face and says i dont care if my drink is flat or not I'm still going to drink it, it doesn't matter to me. I said well i would like some acid and taste to my drink can you get it from another machine? He says okay just pull up. well i waited from 9:51 pm until 10:28 pm thats 37 mins for five number 4's....finally blue shirt and another female come out with food and drinks...i check food and two orders have 3 bone in chicken wings each and rest are boneless. Then the other three orders are boneless. He tells me oh we don't have any bone in chicken so we did boneless. I told him i ordered 5 traditional number 4s and was told wait was 8 mins and this is boneless and yall didn't even tell me that yall were substituting my order and had i not looked i wouldve gotten home and been pissed! You dont just give me what you want and not say anything. Blue shirt then says well i can comp the three boneless meals so you can come back another time. I sid if you comp 3 you need to comp all 5 because two of them are boneless and traditional mixed together. Again not what i ordered... so he just stands there. At this point im annoyed so i ask for a full refund upon handing food back the bottom of the bag was damn near filled with sauce because the orders were turned on side to fit as if the containers dont have slits in them!! So i ended up with no food,had to go to McDonald's because everything closed because i sat for damn near 40 mins waiting on a order that wasnt what i ordered!! sauce over my floor and clothes!! No professionalism, no customer service and definitely didnt provide resolution.....

Over priced and employees are children playing around. I asked for grilled chicken. We out of grilled chicken. I asked for a chicken sandwich, werere out of chicken sandwiches I asked for chicken strips, silence. I asked can you tell me what you do have available, again silence. I pulled around and I was trying to pay the young lady as she had me just sitting there while she was talking to coworkers. After paying $10 for a salad to a girl with an attitude they were out of everything and condiments were extra. When I got home and the food was as bad as the service. Toast was burned no bacon and very little chicken. I called the store twice, no answer. Save your time and money.

I ordered 2 signature chicken sandwich meals today, the pictures and advertisements show and tell of a real chicken breast fillet, but what we got were chicken patties that you can buy in the frozen department at the grocery store. Highly disappointed, it wasn't real chicken breast. Chick-fil-A definitely has them beat by a long shot, if you buy a chicken sandwich from zaxbys, probably best to go with the chicken finger sandwich.

I've ordered Zaxby's online a few times now, and about 75% of the time I do get the food, but it's consistently half an hour to an hour after it's supposed to get here. Twice now it hasn't come at all. Good food that I really like, but ORDER IN ADVANCE!

I always come to this zaxby's. It's always the same manager. She talks to them as if she is a bully. I think Michelle is her name. Today experience was e even worse. The young lady was helping me out and she constantly found a way to bother her as she was helping me. I then heard her mumble "these damn kids" under her breathe. Hopefully this helps you find better management

I did an online order, the wait was 10 minutes however I had to sit in the drive through for 20, why am I not allowed to pick up my food at the register or curb side? Why do I have to wait this long for cold food!?

Chicken is way under cooked 3 different locations I'm done chicken fingers where good now they don't cook the enough

I visted the Huntsville, Al store located on N. Parkway near University Drive. What I ordered: Two four-finger plates, one buffaloed, one unswet tea and one coke zero, no ice. What I gave you: $18.29. What you gave me: One chicken finger plate (cold fingers and the fries were stiff, they were so old); One chef salad; one unsweet tea and a Dr Pepper no ice. Thanks for a terrible dining experience.

The service was exceptional the food came out fast the food was really good exceptional barbecue sauce and fries when I asked for all flats fried hard they didn't execute that part and we had some onlookers lurking uncomfortably while we were eating that was uncomfortable I would eat there again

Service was great from server Alexus
Food was hot and delicious.
Nashville NC location. Will come again

Updated review: I’ll never eat at Zaxby’s again until they get a brand new crew of people. I can’t believe these employees are referred to as “essential” because at least where I’m at, they’re lazy and incompetent. My food was cold thanks to those fools not telling the carhop that the food was ready. I could’ve went through the drive-thru. At least my food would’ve been hot. It also didn’t have a lot of boneless wings so ultimately it was a waste of money. I’ve complained to corporate but I don’t think they’ll respond to me. At this point I just don’t see how fast food workers are essential. They aren’t doing their jobs and fast food as a whole isn’t essential to our bodies. Whatever though.
Why is the new signature chicken sandwich only at selected/limited locations? That’s so freaking lame. One star for that.

The chicken wings was cook to hard to eat,, looks like they were cooked earlier.the food is bad, an new employee every time i go.